One of the things I like to do is help other customer professionals; mostly by providing thoughtful articles on this site. I believe what goes around comes around (or what comes around goes around, if you're in Australia or the Southern Hemisphere somewhere).
As a Customer Insight Strategist, I enjoy sharing experiences in building and fostering a culture of customer care and outstanding customer service.
When you boil it all down, no matter which customer experts you listen to, they aren't going to tell you anything you don't already know, right? But the ones who make a difference for you will probably just be explaining it in the way that makes the most sense to you.
My goal is to be that one who makes a difference for you.
And let me know if there's any way I can help. Shoot me an email at steve@thinkcustomersatisfaction.com. Take a look at my page with Recommended Books. Read the articles in the archives. All for free. Really.
If you need further insights that are unique to your situation or company, email me to request a consultation by phone, Skype, or in-person visit.
Just remember: customer satisfaction begins in your head. If your goal is to truly satisfy your customers, then you have to be intentional about it. By thinking customer satisfaction, you can accomplish customer satisfaction.
All my best,
Steve
