Interviews and Other Resources...

There are many talented and knowledgeable people out there who are graciously willing to share their customer and business wisdom and expertise.  This is the page where you can catch a glimpse of some of their insights and hopefully glean some takeaways to help you in your own pursuits of excellence.  Check back often as the list continues to grow.


VIDEO INTERVIEWS

Janet LeBlanc, Janet LeBlanc and Associates
janetleblancassociates.com

Janet LeBlanc is an internationally recognized expert in customer value and experience management with award-winning results in driving transformational change. She was the executive responsible for leading the enterprise-wide integration of customer feedback and the transition from customer satisfaction to customer value for one of Canada’s most recognized brands, Canada Post.

Customer Experience, part 1 (11/9/10)
Customer Experience, part 2 (11/9/10)
Customer Experience, part 3 (11/9/10)


ARTICLES (offsite)

Umair Haque, Strategy Can Do Better (11/8/10)
"...creating real value — enduring, meaningful, authentic value — isn't about theater. It's about reality."
Umair Haque is Director of the Havas Media Lab and author of The New Capitalist Manifesto: Building a Disruptively Better Business. He also founded Bubblegeneration, an agenda-setting advisory boutique that shaped strategies across media and consumer industries.